A field study of computer-security perceptions using anti-virus customer-support chats.   [PDF, BibTeX, ]
Mahmood Sharif, Kevin A. Roundy, Matteo Dell'Amico, Christopher Gates, Daniel Kats, Lujo Bauer, and Nicolas Christin.
In CHI'19: 37th Annual ACM Conference on Human Factors in Computing Systems, May 2019. © authors  DOI:10.1145/3290605.3300308